Terms and Conditions

Conditions of Use

Orders are dispatched from Peters Research Ltd. in the UK.

All UK orders are subject to VAT. For other European Economic Community (EEC) companies registered for VAT, please provide your VAT registration number with your order, in which case no VAT will be applied. EEC orders from companies not registered for VAT are subject to VAT. For orders from Europe outside the EEC and the rest of World, no VAT will be applied. Where applicable, VAT will be applied at the UK rate. For orders from Europe outside the EEC and Rest of World, any import taxes due are the sole responsibility of the purchaser, and should be paid directly by the purchaser to the appropriate authority.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

If your item is not in stock we will contact you.

If there are any issues please contact us and we will deal with them immediately.

Shipping & Returns

Orders are dispatched from Peters Research Ltd. in the UK. We will normally dispatch your order to you within 2 business days. For international orders please allow a further 5 business days for receipt.

Deliveries within the United Kingdom will be made by special delivery.

Deliveries to the rest of the world will be made by DHL or other international courier.

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or incorrectly described.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.